The Zinc Group Ltd.
Think’s professional, bespoke and efficient data compliant Mailing service matches The Zinc Group’s goal to put their customers first.
From outsourcing their Mailing to us, Zinc now has the time to manage the main proportion of their communication in the format their customers prefer.
Eco-Print, Mailing, and Print
Nationwide from Stratford
Privately-owned debt collection agency
The Zinc Group specialise in financial recovery across Banking and Financial, Utilities, Telecoms, Insurance, Private Health Care, Motor Finance, and Commercial Debt.
They are currently ranked as the second largest privately-owned debt collection agency (DCA) in the UK and have offices in Stratford-upon-Avon and Glasgow.
They work to a vibrant energetic business model, dedicated to offering their clients one of the most innovative services available today. Like us, they see the customer experience as key to getting the best possible results for both their clients and their customers.
Zinc started trading in Stratford in 2008 with Dougie McManus as the CEO. He quickly realised the need for the business to see the people they were collecting debt off as a customer. Zinc aims to work with customers offering them a service to get debt free in an affordable way that they can do.
They needed to create a relationship with their customers. They understood that although 100% necessary, just telephone and letters were not enough to offer a customer first approach. His team needed more time to understand the best ways to communicate. So, Dougie came to Phil to see how we could help.
Our unique differentiator is the personal service we offer which many other mailing services cannot, especially the many online only ones! With real people managing the job in Warwickshire, the job can get perfectly aligned to Zinc’s wishes. Not only do we save their resources and budget, but our data protection and reliability make us stand above rest.
We now rely on Think’s efficiency and expertise with Phil or John always available at the end of the phone. They work collaboratively with us to find business solutions so I’m happy to include them as part of the reasoning for our growth over last 13 years.
By offering our password log-in, software solution, Zinc safely shares their letter content and data to our GDPR compliant system. So, any of their worries on data and GDPR compliance disappeared straight away! Using our suitable toner based and Riso inkjet machines, we can easily process large quantities, that are fast for a quick turn-around.
This is on FSC paper so saving paper and ink costs whilst also being environmentally friendly. The Zinc Group no longer needs to manage in-house printers, paper/ink stock or worry about packing letters for despatch.
We save their time and money by offering in-house production with our personal Customer Service. We manage their entire mailing journey including returned mail and gone-aways so they stay on top of latest customer info.